SHIPPING CLAIMS

PLEASE INSPECT YOUR SHIPMENT IMMEDIATELY UPON ARRIVAL.

If you notice damage to the product upon opening, please contact us within 14 business days of package receipt to begin the claim filing process.

FILE A CLAIM:

To begin the claim process please email photos of the following to shipping@spinolution.com:

  • The box exterior (even if no damage is apparent on the exterior)

  • The packaging materials.

  • The damages to the product.

Shipping insurance covers the cost of replacement/repair of items damaged in transit. We have a limited time frame for filing a claim to activate this insurance. If you do not open the package for several weeks, and it has arrived damaged, you will be responsible for paying round trip shipping costs to send your item(s) back to SpinOlution for repair/replacement.

 

Shipping FAQ

All SpinOlution references to “FREE SHIPPING” applies to the lower 48 USA.

Shipping costs apply to all orders outside the lower 48 USA.

We ship via USPS and FedEx. All packages are shipped fully insured.

Our current shipping timeline is 4-6 weeks. Shipping may take longer than 6 weeks during the holiday season. International orders may be delayed in customs.

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