International Shipping Costs & Policies

Yes, we ship our wheels around the world fully insured so if there are any damages those will be fully covered by insurance. International customers are responsible for paying any import duties or fees upon package arrival. 

Most packages are shipped out FedEx or USPS. Our goal is that you to receive your wheel in perfect condition. And we reserve the right to choose the shipping service that does this best.

If a wheel arrives damaged, we will file a claim with the shipping service to process the repair / replacement of your order. 

Why choose a SpinOlution spinning wheel?

WHY Choose SPINOLUTION? 

OUR WHEELS HAVE THE FEATURES YOU ARE LOOKING FOR.

• Durable. Our wheels are made from high quality, furniture-grade, solid Birch plywood. This makes them extremely durable and warp resistant.

• Ergonomic. Our wheels provide a smooth, painless, effortless, treadling experience.

• Low-Maintenance. Our wheels require no oil. They come finished, and require no stain. Assembly upon arrival is minimal, if any.

• Efficient. Our wheels practically spin themselves when you get to your preferred speed. No hard treadling required.

• Versatile. We offer 4 oz, 8 oz, 16 oz, 32 oz, and 64 oz bobbins - the largest variety of bobbin sizes in the industry.

• Functional. All our wheels come standard with a by-passable hook orifice for spinning any weight of yarn. All our flyers have smooth, durable nylon pegs so your yarn never gets snagged.

• Portable. Most of our wheel options are under 15 pounds and have carrying handles. Our heaviest wheel has a handle and can be fit with wheels to roll like carry-on luggage.

• Customizable. With our new M O D U L A R series, you can choose a base (Electric or Treadle) and a bobbin size (8 oz, 16 oz, 32 oz) to design the wheel that's right for you.

• Easy Uptake. Our tension knob is easily accessible on all models, even while spinning, to adjust tension with a quick twist.

• 30-Day Moneyback Guarantee. If you are unhappy with your purchase for any reason, you can return it after 30 days for a full refund.

• 1-Year Warranty. We warranty wheels and parts for 1 year after purchase. We want you to enjoy your wheel for a lifetime.

• Made in the USA. From the drawing board to manufacturing - we are proud to say our wheels are designed & made in the USA. Thank you for buying local.

Amy asks about SpinOlution's customer service program.

“Some companies prefer to do all service themselves. Some set it up so the customer needs to go through the dealer to deal with service issues. Some have really set it up so that the products are easily serviceable by the end user. Where do you think the SpinOlution products fall?”

— Amy

Excellent Question, Amy. We use all the methods of repair service that you mentioned in your question at SpinOlution.

• For major repairs or updates, customers can call Mike, the Owner of SpinOlution and mastermind behind the wheel design, to walk thru the repair

• Customers can also ship wheels / parts to us for repair whenever they prefer.

• For overseas repairs, we usually work thru those over the phone / email to save the customer shipping costs.

• For minor repairs and maintenance - your dealer can walk you thru that process.

• We have both a Facebook Group and Ravelry Group open for discussing any issues you might have with all our dealers and SpinOlution spinners.

• For routine maintenance, we offer videos & education online for how to best take care of your wheel.

Simple repairs are usually done by customers. Replacing flyer pegs, gluing magnets, and dis-assembling heads from flyers are repairs / routine maintenance that you should expect to do sometime during the lifetime of owning a SpinOlution wheel. We have several videos on our YouTube channel that cover the simple repairs. And many spinners enjoy learning how the wheels are engineered! 

But if there is a repair that you do not feel comfortable doing yourself, you can always pay to ship the item to us for repair - no matter how simple the repair is. We don't mind repairing items for you. We just need you to pay for the round-trip so we can get you up and running again as quickly as possible. 

It's important when you are purchasing a spinning wheel to understand the company's policies on warranty & returns. That way if you change your mind about your wheel purchase, you know how to proceed. Here are our policies. 

AT SPINOLUTION WE STAND BY OUR PRODUCTS 100%.

Our warranty on all spinning wheels and parts is 1 year from date of original purchase.

30 DAY MONEY-BACK GUARANTEE

We want you to be happy with our products and with our service.

Please contact us prior to sending your return so that we can issue a return authorization to you. Shipping back to SpinOlution is your responsibility. Any return which originally received Free Shipping is subject to the original shipping cost being deducted from the return funds. International Refunds will not include the cost of International Shipping. Upon receipt of your return it takes 5-10 business days to process your return and credit our account. The credit will be processed against the original form of payment. We will notify you via e-mail once your return has been processed.

All returns must include all original parts, packing material and be in new "resale" unopened condition. We will be unable to issue any type of refund after our 30-day guarantee has expired.

WEAR parts (not covered by our warranty) are:

• Flyer Pegs that break due to being dropped or bent

• Drive Bands that break due to being exposed to sunlight or over-stretched

• Tension Block / Felt that squeal out due to the laws of thermodynamics.

If you need a purchase a replacement for any of the above parts - please contact your dealer. And we understand that things happen. If a flyer peg is broken in shipment, we will replace it. We want you to enjoy your wheel and we do our best to make and design our wheels to be affordable to maintain. 

After the 1-Year Warranty has passed, you can purchase any replacement parts from your dealer.

Amy asks "What are the Limitations of SpinOlution Spinning Wheels?"

“What does each of the Spinolution wheels lack (each one will probably be different)? Knowing a wheel’s limitations is a good thing.”

— Amy

I've been working and dealing with SpinOlution for 2 years and, although they are my favorite wheel brand, they are not the right wheel for everyone. So here are my two blunt cents on the cons of each wheel. Please keep in mind that all of these notes are based on wheel designs manufactured before August 2017. Future designs may resolve some of these issues. 

MACH III LIMITS

• It's heavy. This is not the wheel I'd choose to travel with. I don't care if it comes with straps and wheels. I also don't like lugging a giant piece of luggage thru an airport with two kids. Ever. I traveled with an Ashford Country Spinner for 10 years (multiple times cross-country, disassembling it and re-assembling it for events) and I'm just officially done bringing heavy wheels places. Some people travel with their MACH, and that's fine! It's just not for me.

• With the 64 oz upgrade it is hard work to treadle to start. But once you get a couple treadles in, it speeds up and builds momentum and it's okay. But that 64 oz works 100% better on the Firefly.

• On designs when the 8 oz setup smallest whorl is metal (other whorls plastic or wood) - this ratio (1:21) is hard work to treadle on some designs due to the size of the bearings. However, this is only on wheels that have the two-material whorls (plastic + metal / wood + metal).

• If it has the wooden pegs - those pegs can become sawed off if you're spinning fine yarn. You can replace the flyer arms with the black nylon pegs so you don't have this issue.

• The black drive band may rub residue on the fly wheel. At this time there aren't any clear drive band options that function for SpinOlution wheels. You can wipe the residue off with a damp cloth.

• If you don't have the tension set right, your yarn may twist around the hook and create drag.

• It's made out of Baltic Birch Plywood, which is warp resistant and durable. But you might not like that look.

ECHO LIMITS

• The base is lighter than the MACH so if you fill up a 16 oz bobbin with dense fiber it may be top-heavy. I recommend using the 16 oz for bulkier yarns anyway. Also - if you have kids it's easier for them to move it / push it over than it is to budge the MACH.

• Some spinners find the treadles to be a little small, but I am not bothered by them (I'm a shoe size 7.5)

• The black drive band may rub residue on the fly wheel. At this time there aren't any clear drive band options that function for SpinOlution wheels.

• If you don't have the tension set right, your yarn may twist around the hook and create drag.

• It's made out of Baltic Birch Plywood, which is warp resistant and durable. But you might not like that look.

BEE LIMITS

• You can't change the bobbin sizes. So you're locked into that one size that you buy. This is limiting in my opinion compared to the interchangeable wheels (Mach, Echo, Firefly, Hopper, Pollywog) - but I prefer multiple multiple sizes. Not all spinners do.

• The black drive band may rub residue on the fly wheel. At this time there aren't any clear drive band options that function for SpinOlution wheels.

• On the older (wooden whorl) King Bee, the ratios might be limiting for fine spinners.

• The oldest Bee models don't have magnetic flyer arms.

• If you don't have the tension set right, your yarn may twist around the hook and create drag.

• It's made out of Baltic Birch Plywood, which is warp resistant and durable. But you might not like that look.

HOPPER LIMITS

• People either love or hate the Hopper. It's the most over-designed wheel on the market you'll ever meet. It's our biggest seller in Japan. I call it the kawaii wheel.

• The height of the chair makes your Hopper spinning experience a dream or a nightmare. By nightmare I mean "why do I feel like I'm climbing Mt. Everest" nightmare. I guess you could tighten your booty while you spin yarn, but I'm personally past that point in my life now.

• If you have an older Hopper (without the foot shaped pads) treadling with your heels can feel like an exam. It's way too personal an experience for me when I'm spinning. But some people don't mind that kind-of thing. To each their own.

• If it has the wooden pegs - those pegs can become sawed off if you're spinning fine yarn. You can replace the flyer arms with the black nylon pegs so you don't have this issue.

• The black drive band may rub residue on the fly wheel. At this time there aren't any clear drive band options that function for SpinOlution wheels.

• It wiggles a little bit at the neck/handle area when you're spinning on the 32 oz setup.

• If you don't have the tension set right, your yarn may twist around the hook and create drag.

• It's made out of Baltic Birch Plywood, which is warp resistant and durable. But you might not like that look.

FIREFLY LIMITS

• It can run out of batteries. Make sure you bring your power cords when you travel.

• It can blow a fuse. This is very simple to replace, but annoying. SpinOlution can ship you a replacement fuse. The newer model Fireflies have a button you press on that back to re-set the power (no fuse replacing required) but the older models do have fuses.

• Like any electric wheel, it can have electric issues. SpinOlution will repair any electrical / technical issues FOR FREE within a year. But this can be a bummer while you wait to have it shipped back to you. If you have electrical issues after a year, you will need to pay for the repair. But a new motor is only about $30, so it's not money pit.

• The motor can become mis-aligned in shipment. This is also an easy fix, simply open the box up and snuggle the motor back into it's place. Put the band on the groove and you're good to go.

• You might miss treadling.

• If you've never spun on an electric wheel before, there will be a learning curve for you to climb.

• If you don't have the tension set right, your yarn may twist around the hook and create drag.

• It's made out of Baltic Birch Plywood, which is warp resistant and durable. But you might not like that look.

POLLYWOG LIMITS

• The tiny hook on the 4 oz flyer is limiting for bulky / art yarns.

• Some spinners may find the ratios on the base model limiting.

• Some spinners may find the orifice height on the base model a little low.

• To get the highest speeds you need to buy the accelerator.

• You cannot order it with just the 12 oz flyer (instead of the 4 oz) because of how the wheels are manufactured.

• By the time you order the Pollywog and all the Accessories it might be a better value for you to have invested in an Echo.

• The black drive band may rub residue on the fly wheel. At this time there aren't any clear drive band options that work for SpinOlution wheels.

• If you don't have the tension set right, your yarn may twist around the hook and create drag.

• It's made out of Baltic Birch Plywood, which is warp resistant and durable. But you might not like that look.

And that's my $0.02! Thanks for reading and Happy Spinning!

Ashley Martineau

Amy asks, "What kind of testing do SpinOlution wheels do through?"

Did you know?

SpinOlution wheels come 90-100% Fully Assembled and finished.

When you purchase a SpinOlution wheel, our professional team of wheel makers will assemble it for you.

No complicated or difficult assembly required.

Many of our wheels models are ready to spin right out of the box.

“What kind of testing do these tools go through before they’re released to the public?”

QUALITY CONTROL. Every SpinOlution spinning wheel is tested by an experienced spinner before it is shipped out. SpinOlution never ships broken wheels or parts to their customers. If you order a wheel and it arrives broken, even if the box has no visible damage, it was always damaged in transit. This is why we fully insure every package we ship.

Need to file a claim on shipping damage? Take photos of the broken pieces upon arrival, the box, and the packing materials and email them to your dealer so we can file a claim.

MONEYBACK GUARANTEE. SpinOlution offers a 30-day moneyback guarantee for any reason within 30 days of receipt of the wheel. If you decide you just don't like the wheel, or if you have an emergency and need to send it back, or if you changed your mind and want to buy another brand - we want you to be happy with the wheel you choose. You are responsible for shipping the wheel back to us.